Shipping Policy

Last updated: September 21, 2026

At SHANJIANG, we currently ship orders within the United States.

1. Shipping Methods

Depending on the product and inventory location, orders may be fulfilled through:

• Amazon Multi-Channel Fulfillment (MCF)
• Direct shipping from our fulfillment location in China
• Other approved logistics providers when necessary

The fulfillment method may vary by product and inventory availability.

2. Shipping Rates

Orders of $99 or more qualify for free standard shipping within the United States.

Orders under $99 are charged a standard shipping fee, which is displayed at checkout.

3. Estimated Delivery Times

Delivery times vary depending on the fulfillment method.

Products fulfilled through Amazon MCF typically arrive within 3–7 business days after shipment.

Products shipped directly from China typically arrive within 7–15 business days after shipment.

Estimated delivery times may be provided on individual product pages or during checkout when available.

Delivery dates are estimates and are not guaranteed.

4. Multiple Shipments

If your order contains products fulfilled from different locations, your order may arrive in multiple packages.

You may receive more than one tracking number and packages may arrive on different dates.

There is no additional shipping charge solely because an order is split into multiple shipments.

5. Order Processing

Orders are processed as quickly as possible after payment is confirmed.

Most orders are processed within 1–3 business days after payment is confirmed.

Processing time may vary depending on:

• Product availability
• Fulfillment location
• Weekends and holidays
• Order volume

6. Tracking Information

When tracking information becomes available, it may be provided by email or through your order details.

Tracking information may come from carriers such as USPS, UPS, FedEx, DHL, Amazon Logistics, or other logistics providers.

7. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before placing an order.

If you notice an error after placing an order, contact us as soon as possible at:

contact@shanjianghome.com

We cannot guarantee that an address can be changed after an order has entered fulfillment.

8. Delivery Delays

Delivery delays may occur due to:

• Carrier delays
• Weather
• Peak shipping periods
• Inventory availability
• Customs or cross-border transportation
• Other circumstances outside our reasonable control

We will make reasonable efforts to provide updated tracking information when available.

9. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us with:

• Your order number
• A description of the issue
• Photos of the package or product, when applicable

We will review the situation and work with you to determine an appropriate resolution.

10. Contact Us

If you have questions about shipping or delivery, contact us at:

SHANJIANG
Email: contact@shanjianghome.com
Website: https://shanjianghome.com