Privacy Policy

Last updated: September 18, 2026

SHANJIANG (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us when you visit or make a purchase from shanjianghome.com.

Information We Collect

When you visit our website, place an order, contact us, or interact with our store, we may collect information such as:

• Your name
• Email address
• Shipping and billing address
• Phone number
• Order and purchase information
• Payment-related information processed by our payment providers
• IP address, browser type, device information, and website usage data
• Information you provide through our contact forms or customer service communications

How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Arrange shipping and delivery
• Process payments
• Communicate with you about your order
• Respond to customer service inquiries
• Prevent fraud and protect the security of our website
• Improve our website, products, and customer experience
• Comply with legal, accounting, and regulatory requirements

Payments

Payments on our website may be processed through third-party payment providers such as PayPal.

We do not store your full credit card or debit card information on our website. Payment providers process payment information according to their own privacy policies and security practices.

Shipping and Order Fulfillment

We use the information you provide at checkout, including your name, address, email address, and phone number when applicable, to process, ship, and deliver your order.

We may share necessary order information with shipping carriers, logistics providers, and other service providers involved in fulfilling your order.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep your shopping cart working
• Remember website preferences
• Support checkout and account functions
• Improve website performance
• Understand how visitors use our website

You may control or disable cookies through your browser settings, although some website functions may not work properly without them.

Analytics and Website Data

We may collect technical and usage information to understand how visitors use our website and to improve site performance, security, and usability.

This information may include IP address, browser type, device type, pages visited, and general website activity.

Contact Forms and Customer Communications

If you contact us through our website, we may collect your name, email address, message, and any other information you choose to provide.

We use this information only to respond to your inquiry and provide customer support.

How We Share Information

We do not sell your personal information.

We may share personal information only when necessary with service providers that help us operate our business, such as:

• Payment processors
• Shipping and logistics providers
• Website hosting providers
• Email and customer service providers
• Fraud prevention and security providers
• Professional or legal advisers when required

These providers may use information only as necessary to provide their services or as required by law.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill orders
• Provide customer service
• Maintain business and tax records
• Resolve disputes
• Prevent fraud
• Comply with legal obligations

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to request access, correction, or deletion of certain personal information.

To make a privacy-related request, contact us using the email address below.

Third-Party Links and Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

Security

We use reasonable administrative and technical measures to help protect personal information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, or business practices.

Any updated version will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at:

SHANJIANG
Email: contact@shanjianghome.com
Website: shanjianghome.com