Refund and Return Policy
Last updated: September 20, 2026
We want you to be satisfied with your purchase from SHANJIANG. If you are not completely satisfied, please review the return and refund terms below.
1. Return Window
You may request a return within 30 days of delivery.
To be eligible for a return, the item must be:
- Unused
- In the same condition in which you received it
- In its original packaging
- Accompanied by proof of purchase
2. Natural Wood Characteristics
Many SHANJIANG products are made from natural solid wood.
Natural variations in wood grain, color, texture, knots, and tone are normal characteristics of natural materials and are not considered defects.
Minor variations between product photos and the item you receive may also occur because of lighting, photography, screen settings, and natural material differences.
3. Non-Returnable Items
We may not accept returns for:
- Items that have been used, altered, damaged, or modified after delivery
- Items returned without original packaging when the packaging is necessary to protect the product
- Personalized or custom-made items, if applicable
- Items marked as final sale, if applicable
- Items returned after the return period has expired
4. Damaged Defective or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will review the information and provide an appropriate solution, which may include replacement, refund, or another resolution.
5. Return Authorization
Before sending any product back, please contact us at:
Do not return an item without contacting us first.
We will provide return instructions and the appropriate return address after your return request has been approved.
6. Return Shipping
Unless the product is damaged, defective, or incorrect due to our error, customers are generally responsible for return shipping costs.
Original shipping charges are generally non-refundable unless required by law or the return is due to our error.
7. Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund.
If approved, the refund will be issued to your original payment method.
Processing times may vary depending on your payment provider.
8. Exchanges
We do not guarantee direct exchanges.
If you would like a different item, please contact us. Depending on the situation, we may ask you to return the original item and place a new order.
9. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing or has been shipped.
10. Contact Us
If you have questions about returns or refunds, contact us at:
SHANJIANG
Email: contact@shanjianghome.com
Website: https://shanjianghome.com